AI Case Management System
One Platform to Track Every Step, from the Community to Your Center
Unify all your data—from paper records and Excel sheets to disparate systems—in a single, seamless platform. AI automatically logs information, analyzes data, and provides early warnings for high-risk cases.
This frees your frontline staff from the burden of paperwork, allowing them to focus on what truly matters: providing dedicated service.
Why Your NGO Needs AI Case Management?
Struggling with scattered forms, logs, and center records?
Our AI system unifies them in one place, making data instantly accessible to all departments.
Rushing to meet report deadlines?
Generate reports compliant with the Social Welfare Department (SWD) and funding formats in just 3 minutes using our smart forms.
Worried about high-risk cases falling through the cracks?
AI analyzes emotional and health data to issue real-time alerts, ensuring no case is overlooked.
New staff unsure how to follow up on cases?
With an integrated Knowledge Base and Standard Operating Procedures (SOPs), they can search years of case histories in seconds.
✨ Limited-Time Offer Highlights:
- Completely FREE for 1 Year: Get an AI Customer Service & Knowledge Q&A system, valued at over $8x,xxx.
- Supports Cantonese & English: Instantly answers common questions from your staff and volunteers.
- Automated AI Responses: Handles inquiries about event registration, training information, and documents automatically.
- 5-Minute Setup: No technical background required; deployment is complete in just 5 minutes.
Core Features
From "Case → Follow-up → Referral → Analysis → Report" — All in One Platform
| Function | Feature Highlights | Benefits for NGOs / Centers |
| 360° Case File | A single-page view of medical history, assessments, Activities of Daily Living (ADL), and family contacts. | -90% handover gaps and repetitive questioning. |
| AI Smart Forms | Real-time voice/image-to-text transcription with auto-filling fields; supports community visit and residential center logs. | -80% reporting time, with +99% accuracy. |
| Personalized Service / Care Plan | Automatically suggests goals, activities, and medication reminders based on assessment scores. | Personalized service with easily trackable outcomes. |
| Task / Handover Workflow | AI generates handover summaries, due date reminders, and cross-departmental assignments. | Reduced overtime (OT); workflows are clear and intuitive. |
| Family / Client Portal | View records, photos, and notices on mobile; supports e-Consent signing. | -70% phone inquiries, with a significant increase in trust. |
| KPI & Risk Dashboard | Real-time charts for service volume, fall rates, emotional hotspots, and occupancy rates. | Data-driven decision-making for management; simplified funding applications. |
| Privacy & Compliance | Servers located in Hong Kong; choice of Cloud Server or on-premise Self-hosted Server; hierarchical access control. | All-in-one compliance and security. |
Emotional Value: Amplify Your Goodwill 3X
Frontline Staff
They transition from being "paper-pushers" to "companions," freeing up an hour daily for meaningful conversations with clients.
For Service Users / Residents
My story receives the full understanding and respect it deserves, so I don't have to retell it countless times.
For Funders / Family Members
Through data transparency, the organization's/center's influence and the sense of reassurance are simultaneously multiplied.
Success Story (Fictional Case)
What once required three separate logbooks to track rehabilitation progress, our caregivers can now complete with a single spoken sentence on a tablet. The AI system instantly alerted us to an overdue physical therapy session, allowing us to adjust the plan promptly. As a result, the resident's recovery time was shortened by two weeks.
Mr. Chan
Administrative Director, Tsuen Wan Care Home
Security & Trust
- End-to-End AES-256 Encryption Standard
- Servers Hosted in Hong Kong (Cloud or Self-hosted Options)
- Your data is accessible only by your organization and is never sent back for model training.
FAQ
How much training time is required for frontline colleagues?
Typically, a user can complete basic operational training in 2 hours. We include video guides and a user manual, and also offer 30 days of "online coaching" with assistance available at any time through WhatsApp or Zoom.
Which languages does the system support? Our service users from ethnic minorities may use English or Nepali.
There is built-in translation for over 100 languages. Common languages such as English, Nepali, Urdu, and Hindi are all supported for instant dialogue and document handling. The system also supports Cantonese voice input.
Is it possible to upgrade to a private cloud or migrate back to our organization's server room later?
Yes. The solution supports three deployment methods: SaaS → Private Cloud → On-premise Server Room. Migration is done with one click, allowing for a painless data transfer that remains encrypted.
Will the LLM transmit sensitive data to foreign servers?
No. The LLMs, including DeepSeek, Qwen 3, and Llama 3, all operate on servers in Hong Kong or on your organization's specified servers. Data does not leave the jurisdiction and does not enter public training datasets, in compliance with GDPR and the Personal Data (Privacy) Ordinance.
Simplifying the Management of Every Case
The AI is fully prepared and awaits your implementation.
Contact us to learn more about our features and allow AI to streamline your case management.