AI Hotline System
One phrase "Living so tired!" and the AI system immediately notifies social workers.
AI Chatbot hotline is on duty 24/7, turning "one step too late" into "one step earlier," handing over heavy administrative tasks to code, allowing social workers to focus on protecting lives.
Why Do NGOs Need AI Chatbot Hotlines?
Late-night cries for help with no one to answer?
AI auto-replies to first stabilize emotions; high-risk messages automatically notify social workers.
Was an emergency case missed?
When AI detects high-risk signals first, it immediately escalates to human intervention.
Is senior knowledge being lost?
With real-time knowledge base search, even newcomers can grasp the SOP in seconds.
Do reports and statistics take up 40% of work hours?
With document automation, frontline staff can spend 10 more minutes with customers.
Chatbot Hotline — Key Capabilities: Get listening, action, and analytics all in one.
| Module | Feature highlights | NGO revenue |
| AI chatbot conversational engine | Cantonese slang + counseling tone model; automatic translation in 80+ languages. | Audiences feel understood; services can be extended to minority groups. |
| 24/7 multi-channel hotline | Web Widget／WhatsApp／FB Messenger／Speech-to-text | Full coverage across all hours without adding headcount. |
| Action workflow | Book consultations directly in chat, push resources, and update the CRM. | Reduce referral friction; make the process end-to-end. |
| Hand off to a human agent | Real-time handoff to a human social worker triggered by sentiment scores or keywords. | Handle crises without losing a second. |
| KPI & Emotion heatmap | Interactive dashboard: response timeliness, stress hotspots, common topics. | Management can make immediate decisions; sponsors can see the impact. |
| Intelligent knowledge base | Full-text index your SOPs, success cases, and resource library. | New hires find solutions in 5 minutes. |
| Privacy and compliance | Servers in Hong Kong cloud or your organization’s dedicated data center. Data is accessible only to your organization and is never sent back for model training. | Trust and compliance, delivered end to end. |
| Data encryption and role-based access control | Data encryption and role-based access control | Trust + compliance, all in one. |
Emotional value: amplify goodwill 3×.
Frontline staff
Say goodbye to overtime reporting; focus on listening and being present.
Beneficiary
At any hour, one message gets you a response from someone who understands. Any time, send a message and someone who gets it will reply.
Sponsor
Transparent data proves impact; every dollar donated shows visible results.
Success stories (fictional examples)
One night at 23:47, Cheuk-ming wrote on WhatsApp, “I’m so tired of life!” The AI instantly flagged the message for concerning sentiment and notified a social worker, who promptly reached out to provide psychological support and help him out of the difficult situation.
Nurse Ho
Director of a service center in Sham Shui Po
Safety and trust
- End-to-end AES-256 encryption
- Servers hosted in a Hong Kong cloud or on your organization’s dedicated servers.
- All data is accessible only to your chatbot and is never sent back for model training.
FAQs
Will it replace frontline social workers?
No. AI handles repetitive and overnight tasks, while social workers focus on high-risk cases and deep care.
Can I use it without an IT team?
Yes. It’s fully SaaS—just log in via your browser and start using it.
For unheard voices, an always‑online listening ear.
AI is ready—just press “Start.” Book a 30‑minute demo now, and let us use warm, human‑centered technology to stand with you in safeguarding every help‑seeker.
Inquiry and booking