AI for NGOs Real-world Experiences and Case Studies
A Game-Changer for Social Welfare: How AI Agents Automate Inquiries, Process Documents, and Train Volunteers
Publish Date:2025-06-21
AI Agents Are Creating New Opportunities for Hong Kong NGOs | Empowering Intelligent Transformation with Open-Source Models like Dify, DeepSeek, Qwen, and Llama
i2 AI Digital Transformation Experts
A Modern Guide to AI Adoption
for Hong Kong NGOs
Artificial Intelligence (AI) can effectively help Hong Kong NGOs improve internal operational efficiency and public service quality. This guide, meticulously crafted by i2 Company, aims to explain in a simple and understandable way how to apply AI technology safely, compliantly, and effectively, helping your organization reach a new milestone in digital transformation.
About i2 Company
i2 Company is Hong Kong's leading provider of digitalization solutions for NGOs, specializing in innovative technology solutions for non-governmental organizations to help them enhance service efficiency and quality.
Our AI-driven solutions include Case Management Systems, AI Hotline Systems, and Workflow Transformation, all tailored to the unique needs of Hong Kong NGOs to ensure they are secure, compliant, and efficient.
i2 has over 15 years of experience serving the Hong Kong social welfare sector, with a deep understanding of the operational models and challenges of NGOs, enabling us to provide the most appropriate AI application advice and support.
Hong Kong ICT Awards Best Digital Inclusion Grand Award Web Accessibility Recognition Scheme Gold Award
Key Considerations for NGOs Using AI
i2 helps you identify important factors when using Artificial Intelligence to ensure safety and compliance.
Privacy and Data Protection are Paramount
Strictly adhere to the Personal Data (Privacy) Ordinance. When handling sensitive data of members or beneficiaries, never directly input personally identifiable information (PII) like ID card numbers into AI platforms to prevent data leakage.
The AI solutions provided by i2 use end-to-end data encryption technology to ensure your data security and support private deployment, keeping data within your control.
Reviewing AI-Generated Content
AI-generated content is not always fully accurate and may have biases. Organizations should have a human review process to verify published information and prevent reputational harm or misinformation.
i2’s AI solutions provide review tools for admins to check and edit AI-generated content, and offer training to improve staff’s AI literacy.
AI System Security and Staff Training
Select trustworthy AI systems, use strong passwords, and enable Multi-Factor Authentication (MFA). Provide staff with cybersecurity training to recognize threats such as phishing.
i2 delivers thorough AI training for employees—from basics to advanced—helping your team maximize AI benefits and avoid security issues.
Provide Transparency and Obtain Consent
Inform service users about the purpose of data collection for AI analysis and obtain their explicit consent, offering them the choice to refuse.
i2 supports organizations in creating AI policies and consent forms that meet Privacy Ordinance standards, and provides clear user notifications about data use.
AI Solutions by i2 for Hong Kong NGOs
Tailor-made digitalization solutions to help you improve service efficiency and quality.
AI Case Management Platform
Revolutionize the case management process for Hong Kong NGOs by leveraging AI technology to enhance efficiency and service quality.
- Full integration of paper/Excel; historical assessments on one page
- AI-driven intelligent suggestion feature
- Automatic risk assessment and alert system
- Instant audio-to-text transcription to reduce paperwork
- End-to-end encryption to ensure data security
AI Hotline System
Provide a hotline service with round-the-clock AI support to increase the service accessibility of Hong Kong NGOs.
- 24/7 real-time AI responses in Cantonese
- Multi-channel support (WhatsApp, FB, Voice)
- Sentiment analysis and automatic escalation of high-risk cases
- Instant knowledge base search for accurate answers
- KPI and sentiment heatmap analysis to optimize services
AI Workflow Transformation
Utilize AI technology to optimize the internal processes of Hong Kong NGOs and improve operational efficiency.
- Intelligent OCR technology for rapid document digitalization
- AI chat knowledge base to continuously optimize organizational knowledge
- Automated form processing and task assignment
- Automatic KPI tracking and report generation
- Secure data processing workflows
Why Use Open-Source AI Large Language Models?
For Hong Kong NGOs with limited resources, commercial AI services are costly and pose privacy risks. Open-source AI models (like DeepSeek, LLaMA, Qwen) are not only free or low-cost, but more importantly, they allow organizations to control their own data, significantly enhancing data security, making them a highly cost-effective choice. i2 Company provides professional open-source AI model deployment and customization services to help you apply AI technology safely and compliantly.
Recommended Open-Source AI Models
High-performance open-source AI models selected by i2 experts.
DeepSeek
Developed by a Chinese team, its Chinese language processing capabilities are particularly outstanding, with performance comparable to top commercial models, combining high efficiency with low cost.
i2 provides professional deployment services for the DeepSeek model, including model fine-tuning, private deployment, and integration with existing systems, allowing your NGO to quickly apply this advanced technology.
LLaMA (by Meta)
An efficient and lightweight model launched by Meta, it supports multiple languages and is relatively easy to deploy, making it ideal for organizations with limited hardware resources.
i2 offers optimized configuration plans for the LLaMA model for Hong Kong NGOs and helps build a local knowledge base, enabling the AI to accurately answer specific questions related to your organization.
Qwen (Tongyi Qianwen)
Open-sourced by Alibaba, it offers stable performance and can handle multiple languages and complex tasks, suitable for a variety of application scenarios.
i2's expert team can help your NGO customize the Qwen model, optimizing it for specific service areas (such as elderly services, youth counseling, etc.) to improve the relevance and accuracy of AI responses.
Simple Steps for NGOs to Adopt AI
A complete implementation guide from i2 to help you apply AI technology safely and effectively.
| NGO AI Adoption Steps Under i2's Professional Guidance | ||
|---|---|---|
| 1 | Assess Needs | Analyze which tasks within the organization can be assisted by AI, such as automated report writing, fundraising copy, etc. i2 offers a free needs assessment service. |
| 2 | Select Model | Choose a suitable open-source model based on technical capabilities and needs. i2 experts provide professional model selection advice. |
| 3 | Data Management | Establish a strict data processing workflow in compliance with the Privacy Ordinance. i2 assists in designing a compliant data handling mechanism. |
| 4 | Staff Training | Ensure colleagues know how to use AI tools correctly and can review their output. i2 provides a comprehensive staff training program. |
| 5 | Regular Checks | Continuously monitor system security and perform regular updates. i2 offers long-term technical support services. |
| 6 | Maintain Transparency | Clearly explain to the public and service users how AI is being used. i2 helps formulate an AI usage transparency policy. |
Three Major Advantages of Open-Source AI
- Data Sovereignty: You can deploy the model yourself, so data does not need to be uploaded to third parties, eliminating the risk of misuse. i2 helps you build a secure on-premise deployment environment.
- Save Operational Costs: Avoid high licensing fees and allocate resources to core services. i2 provides high-performance, low-cost solutions.
- Strong Community Support: An active developer community provides continuous technical updates and support. i2 keeps up with the latest AI technology developments to ensure your system remains advanced.
Conclusion: Embrace AI with Confidence to Make a Greater Impact
To boost efficiency and service quality, open-source large language models offer NGOs a secure, cost-effective AI option. Protecting data privacy, reviewing content, enhancing security, and training staff enable safe and impactful AI adoption.
As a digital transformation partner, i2 delivers end-to-end AI solutions—from consultation and design to deployment—helping Hong Kong NGOs use AI safely to improve services.plore More i2 Solutions
Contact i2 Company
Learn more about how we help Hong Kong NGOs apply AI technology to enhance service performance.
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