i2 helps social service teams connect case management, AI conversations, document processing and learning in their everyday work.
Frequently asked questions
i2 helps organisations plan case management, AI conversations, document processing and learning platforms around their services and teams.
It can bring together case information, assessments, service plans, follow-up records and reports so teams can follow progress across their work.
AI voice and chatbots can help answer common enquiries, provide service information and support bookings, while cases needing professional judgment can be handed to staff.
Document recognition can help teams process scanned documents, forms and data entry, with human review where needed before information is used in subsequent work.
Share your service needs, existing workflows and challenges with the i2 team to discuss a suitable approach.