Digitalization Solutions for NGO Services
i2 assists Hong Kong Non-Governmental Organizations (NGOs) in all aspects to meet the challenges of service digitalization, extending services into the daily lives of their clients to help you maximize your service effectiveness!
Case Management System
- One-Stop Integration：Fully integrate paper and Excel records, with all historical assessments available on a single page!
- Audio-to-Text Transcription：Instantly convert audio recordings into verbatim transcripts and automatically populate SWD forms, effortlessly reducing your workload. Option B: Voice-to-Text: Turn recordings into word-for-word transcripts in seconds. Auto-fill SWD forms and lighten your administrative burden.
- Intelligent Recommendations：Instantly receive suggestions for care goals, medications, and activities based on assessment scores, allowing for more personalized and attentive service.
- Automated Task Reminders：Receive automatic notifications for shift handovers and tasks to reduce overtime and staff fatigue.
- Real-Time Dashboard：KPIs and risks are clear at a glance, making funding renewal applications more efficient!
AI Automation Applications for NGOs
- Intelligent OCR：Scan and directly link to your database. Fast, accurate, and effortlessly reduces errors and omissions!
- AI Chat Knowledge Base：Continuously optimize your entire organization's knowledge. Get the best answers instantly with a single query—it gets smarter with every use.
- Audio Processing：Transcribe to text, generate AI summaries, and automate archiving for end-to-end efficiency!
- Workflow Collaboration：Form triggers, automated task assignments, and KPI tracking—all in one seamless flow.
- Privacy & Security：Data is strictly for internal use, fully encrypted end-to-end, ensuring complete peace of mind!
AI Hotline System
- Always-On Cantonese AI：Provides 24x7 instant responses, offering emotional stabilization even late at night!
- Multi-Channel Support：Full coverage across WhatsApp, Facebook, and Voice, making it feel like a full team is always online.
- Intelligent Escalation：Uses emotion analysis and keyword triggers to instantly escalate high-risk cases to a human agent!
- Instant Knowledge Base：Look up SOPs with a single click, turning novices into experts.
- Data Insights：KPIs and emotion heatmaps make timely issues and trends clear at a glance!
Learning (Academy) System
- Rapid Course Creation：Build a course in 10 minutes with drag-and-drop tools. Zero IT pressure!
- Flexible Learning：Mobile-friendly with offline support, so you can learn anytime, no matter how busy you are.
- Certification & Recognition：Instantly receive a certificate and a badge upon completion for a great sense of accomplishment!
- Engaging Gamification：Use gamification with points and rankings to make learning more motivating!
- Smart Sync：Connect with your HR/Volunteer system via API for fully automated report generation!
Online Service Solutions for NGOs
- Accessible Platform：Full front-end and back-end support ensures a user-friendly and inclusive experience!
- Rapid App Builder：Launch on iOS & Android and use push notifications to send messages directly to your community members!
- Unified Management：A combined CRM for members and volunteers leads to a major boost in donor retention!
- Smart Workflows：A seamless, all-in-one process for eForms, payments, and QR code entry—saving effort and maximizing efficiency!
- Gamified Engagement：Level up your website's fun factor and effortlessly double user participation!
The Trusted Choice for Clients
Digital Service Awards Won by i2 NGO
Web Accessibility Recognition Scheme - 2024-25 Gold Award
Web Accessibility Recognition Scheme – Recognised Designer Award
Hong Kong ICT Awards – Best Digital Inclusion Gold Award & Best Digital Inclusion Grand Award
Best.hk Website Awards
OGCIO Web Accessibility- Silver Award
Asia Pacific ICT Awards– Best of E-inclusion and E-community
iProA WebCare Award
Best .hk Website Awards- Gold PrizeinNonCommercial Corporate
Human Service Information Technology Application - 3rd place
AI² Double Boost!
AI Chatbot (3 Months) X AI Hands-on Workshop
Now available for FREE to double your organization's efficiency!
[Limited-Time Free Offer] DeepSeek AI Customer Service Bot — 50 spots are open for application! Let AI become your smart assistant, handle customer inquiries efficiently, and free up your human resources!
[Bonus Offer] AI Automation Hands-on Workshop — Join for free to master AI-driven process innovation and boost your organization's operational efficiency!
Limited spots available. Contact us now for more details!
![[Let's Talk AI for NGOs] AI Automation Workshop – Register for Free!](https://strapi2-dev.dev.i2hk.net/uploads/Workshop_woman_900x600_0051a0d906.webp)
