The i-Change anti-gambling counselling platform is built under the collaboration of a multi-party professional team, with an AI Chatbot as the core of the service. The auto-reply chatbot is a virtual counsellor, which provides 24-hour support to the inquirer regarding the core problems of gambling, further improves their motivation to seek help, and gradually accepts telephone counselling and face-to-face counselling services. In addition, raising public awareness of gambling problems is also an important task of this platform.
Client: Evangelical Lutheran Church Social Service – Hong Kong
Donor: 平和基金 The Ping Wo Fund