01
Records are fragmented and repeatedly entered
Information about the same person sits across spreadsheets and systems, forcing frontline staff to enter it again and again.
CASE & DATA PLATFORM 03 / 05
AI Case Management Platform
Turn fragmented case data into actionable frontline insight
Build a unified digital record around each service user, combine visits, assessments, services, and events, and use AI to analyse progress, generate materials, and support management decisions.
i2 NGO · DIGITAL
ACTIVE MODELSmart Case Files
CAPABILITYCase Insight
Best suited for
Community governance, social services, elderly care providers, and public employment services
01Smart Case Files
02Case Insight
03Frontline Efficiency
01 · SCENARIO DIAGNOSISStart with real-world scenarios.
Start with real-world scenarios.
Let AI enhance everyday work, seamlessly.
Identify high-value gaps in real workflows so technology investment produces visible, measurable improvements.
02
Case history is difficult to understand
Long timelines and varied record types make it hard for managers to assess progress and risk quickly.
03
Administration displaces service time
Manual summaries, reports, and registers create a heavy burden for frontline service teams.
02 · INTERACTIVE MODULESExplore the modules.
Explore the modules.
See how each capability works.
The modules rotate automatically, or select one to see how AI fits into day-to-day operations.
01Smart Case Files
LIVE SCENARIO
01 / 04
Unified Intelligent Case Files
Bring together core details, service records, and attachments in one complete record that stays up to date.
✓Private deployment, dedicated knowledge integration, and configurable business rules
03 · BUSINESS FLOWMore than a demo.
More than a demo.
A complete operational loop.
Connect data intake, intelligent decisions, business action, and continuous improvement in one executable flow.
STEP 01
AI PROCESSMulti-source Data
STEP 02
AI PROCESSIdentity Resolution
STEP 03
AI PROCESSAI Files & Tags
STEP 04
AI PROCESSInsights & Tasks
STEP 05
AI PROCESSService Loop & Analysis
04 · VALUE DELIVERYCapabilities that keep evolving.
Capabilities that keep evolving.
Value grounded in real operations.
Private deployment, configurable business rules, and ongoing operations turn every capability upgrade into a lasting digital asset.
01One recordUnified service-user view
02AutomatedSummary and report generation
03Insight-ledRisk and trend detection