About i2 Company Ltd.
i2 Company Ltd. is Hong Kong's leading digital solutions provider for NGOs, specializing in innovative tech solutions for non-profit organizations. Our AI Chatbot system is designed for the unique needs of Hong Kong NGOs, combining cutting-edge Artificial Intelligence technology with a deep understanding of the local social welfare sector.
Our system has successfully helped numerous renowned Hong Kong NGOs enhance the efficiency and quality of their hotline services across various fields, including mental health hotlines, elderly support services, and crisis intervention. Unlike generic international solutions, i2's system specifically addresses the unique requirements of the Hong Kong social welfare sector, such as supporting Cantonese Natural Language Processing (NLP), understanding local social issues, and enabling multi-channel integration.
i2 Company has been recognized with multiple industry awards for our professional technology and services:
Web Accessibility Recognition Scheme - Gold Award Hong Kong ICT Awards Best Digital Inclusion Grand Award Asia Pacific ICT Alliance (APICTA) Awards
Four Core Features of the i2 AI Hotline Chatbot
Intelligent Integration, Efficient Collaboration: Comprehensively Enhancing NGO Hotline Service Capabilities
1. Automatic Identification of High-Risk Cases
i2's AI risk identification system uses Large Language Model (LLM) technology to analyze user text content 24/7. Once it detects high-risk keywords such as "don't want to live" or "too much stress," the system immediately flags the case and triggers an alert, allowing social workers to intervene at the earliest opportunity and secure precious golden rescue time.
i2 Exclusive Feature: A risk assessment model designed specifically for Hong Kong, understanding Cantonese expressions and local slang, with an identification accuracy of up to 85%—far exceeding generic translation systems.
2. Human-in-the-Loop (HITL) Collaboration
i2's human-AI collaboration system adopts an "AI Initial Screening + Human In-depth Intervention" model. Social workers can seamlessly take over conversations from the AI at any time. This not only dramatically increases efficiency but also ensures every person seeking help receives professional and humane emotional support from a real person when needed.
i2 Exclusive Feature: An intelligent sentiment analysis engine that assesses the emotional state of a conversation and automatically decides when to notify a human agent to take over based on preset rules, significantly reducing wasted human resources.
3. Admin Dashboard
i2 provides an intuitive and easy-to-use AI admin dashboard, allowing teams to centrally manage all conversations and achieve multi-channel integration (WhatsApp, Facebook, website, SMS, etc.). Key features include:
- View all chat histories and statuses in real-time
- Review tagged high-risk cases
- Manually adjust risk levels or assign a specialist for follow-up
- Generate statistical data insight reports and trend analysis
- Admins can customize response templates and risk keywords
i2 Exclusive Feature: Integrated "Sentiment Heatmap" visualization tool, allowing managers to intuitively understand the emotional state distribution of current service users and identify potential social issues early.
4. 24/7 Round-the-Clock Service
Traditional hotlines are limited by manpower and time, but i2's AI chatbot can operate 24/7, 365 days a year. Whether it's late at night or on a holiday, the AI provides an immediate initial response, ensuring that those in need feel heard at their most critical moments, leaving no one behind.
i2 Exclusive Feature: Supports three languages—Cantonese, English, and Mandarin—with an automatic translation feature to provide an accessible service experience for users from different linguistic backgrounds.
5 Key Benefits of Using an AI Hotline for Hong Kong NGOs
Digital transformation is not just a trend; it's the key to improving service quality.
Massively Expanded Service Capacity
Transition from a traditional "one-to-one" to an AI-assisted "one-to-many" service model, increasing service capacity by 3-5 times with the same human resources.
Improved Crisis Intervention Efficiency
AI automatically identifies high-risk cases, reducing the average risk identification time by 70% and effectively safeguarding the golden rescue window.
Reduced Human Resource Costs
AI handles basic inquiries and initial assessments, allowing professionals to focus on cases requiring in-depth intervention, reducing labor costs by about 40%.
Gain Valuable Data Insights
The AI system automatically analyzes conversation content and patterns, providing data-driven insights to help organizations better understand the needs of their service users.
Enhanced Service Standard Consistency
AI responses consistently adhere to professional standards, unaffected by emotions, fatigue, or inexperience, ensuring consistent service quality.
Success Story: A Hong Kong Mental Health Support NGO
A Hong Kong NGO focused on providing mental health support faced a challenge: limited human resources struggled to cope with the growing demand for help, especially outside of office hours. i2 Company created a tailored AI Hotline Chatbot solution for the organization, integrating WhatsApp, Facebook Messenger, and website live chat functions.
After implementation, the AI bot was able to provide initial support during nights and holidays, identify high-risk cases, and notify on-duty social workers. For common questions, the AI provided professional and consistent responses, while complex situations were escalated to human professionals.
Results After Six Months of Implementation
320%
Increase in Service Coverage Hours
85%
Accuracy in High-Risk Case Identification
40%
Increase in Monthly Service Users
65%
Automation of Basic Inquiries
Limited-Time Offer
Exclusive for Hong Kong NGOs: Free Trial of the AI Chatbot!
From now until July 31, 2025, i2 Company is offering a 3-month free trial of the AI Chatbot service to Hong Kong NGOs. It supports multilingual conversations and website embedding, with platform and traffic fees fully waived! Limited to the first 100 applicants.
Conclusion: Protecting Hearts with Technology, Keeping Care Always Online
Artificial Intelligence technology is not meant to replace human care, but to become a powerful assistant, allowing professionals to focus their energy where it's truly needed. The AI Chatbot developed by i2 Company embodies this philosophy—empowering Hong Kong NGOs with technology, ensuring every call for help is met with warmth and every support interaction is more efficient.
Whether for mental health services, elderly support, youth counseling, or crisis intervention, our AI system can bring revolutionary change to your organization, elevating your service capabilities to new heights.
Ready to Transform Your NGO's Services?
i2 Company provides comprehensive AI digital transformation solutions for Hong Kong NGOs, including hotline systems, case management, donation management, and learning management systems. Contact us today to learn how we can bring revolutionary change to your organization.
